Frequently Asked Questions

What time is check-in and check-out at Mercure Perth on Hay?

Check-in at Mercure Perth on Hay is from 2:00pm, with check-out by 11:00am.

Whether you’re arriving for business, a family getaway, or an event at Optus Stadium, our check-in process is designed for ease. Guests can skip the queue by using our express self check-in kiosks, located in the lobby at 417 Hay Street Perth. Simply enter your booking reference and the credit card linked to your reservation.

Check-out can also be completed via the kiosk for added convenience.

Can I request early check-in or late check-out?

Yes, early check-in or late check-out can be requested directly with the hotel, subject to availability. If you’d like to guarantee an early check-in at our 4 star hotel in Perth CBD, you can pre-purchase this option via the shopping cart when booking online or by contacting our Reservation team directly

Whether you’re travelling for business or arriving early from Perth Airport, we’re here to make your stay seamless.

Does the hotel offer luggage storage?

Yes. We provide complimentary luggage storage for guests arriving early or departing late. Whether you’re heading off to explore Kings Park, wander down Hay Street for a bit of shopping, or visiting the nearby Art Gallery of Western Australia, your belongings will be stored securely while you enjoy everything Perth has to offer.

Is reception open 24 hours?

Yes, our reception is staffed around the clock. Whether you need a late-night check-in, directions to Hop & Huddle, or tips on local dining near your Perth hotel accommodation, our friendly team is always available to assist.

ROOMS & ACCOMMODATION

Do rooms at Mercure Perth on Hay include kitchen facilities?

No, our guest rooms do not include full kitchen facilities. However, each room is thoughtfully designed for comfort and convenience, featuring a mini fridge, tea and coffee making facilities, a workspace, smart TV, and air conditioning.

Whether you’re visiting for Perth business travel or a weekend escape, our rooms offer everything you need to unwind in the heart of the city.

Can I request extra beds or baby cots?

Yes. Families staying at Mercure Perth on Hay can request baby cots at no extra charge. Extra beds or rooms with fold-out sofas are available for an additional fee – perfect for those travelling with children or groups needing flexible accommodation options close to Hay Street or Perth’s key attractions.

Are accessible rooms available?

Yes, Mercure Perth on Hay offers accessible room types designed with additional space and accessible features. Whether you’re visiting for business or leisure, our Perth CBD hotel ensures a welcoming and inclusive stay for all guests.

Are interconnecting rooms available?

Yes. Interconnecting rooms are available on request and are ideal for families or small groups seeking extra space.

Located close to Optus Stadium, our 4 star hotel in Perth is a convenient base for event weekends, family holidays and group travel.

FACILITES & AMENITIES

Is there free Wi-Fi at Mercure Perth on Hay?

Yes. Free Wi-Fi is available for all guests who are members of ALL – Accor Live Limitless. Not yet a member? Join for free to enjoy instant benefits.

Whether you’re working remotely, planning your Perth itinerary, or staying connected with family, Wi-Fi is included at no extra cost.

Does the hotel have a gym or fitness centre?

No, Mercure Perth on Hay does not have an on-site gym. However, guests can explore nearby fitness centres or enjoy a scenic walk along the Swan River or Hay Street to stay active during their stay.

Is there an on-site restaurant or bar?

Yes. Hop & Huddle is our on-site smokehouse-inspired restaurant and bar offering casual Perth dining with seasonal menus and local produce. Whether you’re after a hearty breakfast, long lunch, a relaxed dinner, or something light with your favourite drink, Hop & Huddle one of Perth’s best dining destinations offers something for every guest.

Prefer to dine in your room? Our full in-room dining menu is also available 24/7.

Does the hotel have meeting or business facilities?

Yes. Mercure Perth on Hay features flexible meeting spaces ideal for small conferences, corporate events, workshops, and boardroom-style gatherings. Whether you’re hosting clients or planning a team session, our central Perth location offers convenience, modern amenities, and dedicated support to ensure a smooth event.

DINING & ROOM SERVICE

What time is breakfast at Mercure Perth on Hay?

Start your day with a generous breakfast buffet at Mercure Perth on Hay. Whether you’re preparing for a day of meetings or heading out to explore nearby attractions like Optus Stadium, the Swan River, or Perth Zoo, our hot and cold buffet offers something for every guest.

Breakfast includes eggs, bacon, sausages, pastries, cereals, fruit, tea, coffee and juice – all served in a relaxed dining space.

Breakfast is available:

Monday to Friday: 6.30 am – 10.00 am
Saturday, Sunday & Public Holidays: 7.00 am – 10.30 am

No bookings required, just walk in and enjoy.

What are the restaurant’s opening hours?

Hop & Huddle at Mercure Perth on Hay is open daily for lunch and dinner, offering relaxed Perth CBD dining in a vibrant setting. Located on-site at 417 Hay Street, our restaurant serves:

Lunch & Dinner: 11:00am – 8:30pm
Bar Hours: Saturday to Thursday: 11:00am – 9:00pm; Friday: 11:00am – 9:30pm

Join us for lunch or dinner in the heart of Perth – bookings recommended, walk-ins welcome.

Is room service available?

Yes, we offer 24-hour in-room dining for guests wanting to relax in the comfort of their Perth accommodation. Choose from a full all-day dining menu during standard hours and a light overnight selection after hours.

Whether you’re craving a late-night snack or a quiet dinner after a day exploring Perth CBD, our in-room dining service provides a convenient and satisfying option for business travellers and families alike.

To view the full room service menu or to place an order click here.

Can I book exclusive use of the restaurant space?

Yes. Mercure Perth on Hay offers exclusive hire of Hop & Huddle, making it a versatile space for private dining, cocktail functions, and social gatherings. Minimum spend requirements apply, and our team will work with you to tailor the event to your needs.

Whether you’re hosting a celebration or corporate function in Perth, contact our sales team to discuss availability and event packages.

PARKING & TRANSPORT

Does Mercure Perth on Hay have on-site parking?

Yes, we offer limited on-site parking at 417 Hay Street, Perth. As parking is subject to availability, it is not guaranteed and we recommend contacting the hotel in advance to confirm. Paid rates apply.

Please note, the car park has a height restriction of 2.1 metres, so we recommend checking your vehicle’s clearance before arrival.

Is parking free or paid?

Parking is a paid service. Hotel guests can enjoy competitive daily rates of $35 per car, per day payable at reception.

Alternatively, the nearest external parking is Wilson Parking – 391-393 Hay Street, a short 1 minute walk from the hotel.

Are there EV chargers at Mercure Perth on Hay?

No. The hotel does not currently offer on-site electric vehicle charging stations. Guests requiring EV charging can find options nearby in the Perth CBD.

How far is Mercure Perth on Hay from Perth domestic and international airports?

Mercure Perth on Hay is located approximately 12 minutes from Perth Airport during off-peak hours, and 20 minutes during peak traffic.

Taxis and rideshare services are readily available from the airport.

Is public transport easily accessible from the hotel?

Yes. Mercure Perth on Hay is centrally located in Perth CBD, with easy access to local bus and train services. Nearby attractions such as Elizabeth Quay, Optus Stadium, and Perth Cultural Centre are just a short walk or transit ride away.

Does Mercure Perth on Hay offer an airport shuttle?

No, Mercure Perth on Hay does not operate a dedicated shuttle service to Perth Airport. However, taxis and rideshare options provide convenient access to both domestic and international terminals.

What are the transport options to and from the hotel?

Taxis and rideshare services are readily available. The hotel’s central location also makes it easy to walk or catch public transport to nearby attractions, including Optus Stadium, Hay Street shopping precinct and Elizabeth Quay.

LOYALTY & SPECIAL OFFERS

Do you offer a loyalty program?

Yes. Mercure Perth on Hay participates in ALL – Accor Live Limitless, Accor’s global hotel loyalty program that rewards you with exclusive benefits, points on every stay, and special member-only offers.

Members of ALL will also enjoy free Wi-Fi and additional perks just by signing up.

How do I sign up for ALL – Accor Live Limitless?

It’s free and easy to join. Simply sign up online here or speak to our front desk team during your stay at Mercure Perth on Hay.

Are there any current promotions or special packages?

We regularly offer seasonal promotions and packages for our guests. For the latest deals on Perth accommodation close to Optus Stadium, or offers including dining at Hop & Huddle, we recommend visiting our Special Offers page.

Do Accor Plus members get discounts?

Yes, Accor Plus members enjoy up to 10% off the best available room rates all year round at Mercure Perth on Hay.

Additional benefits include exclusive dining discounts at Hop & Huddle, our on-site Perth CBD restaurant, as well as early access to private sales and member-only offers.

MEETINGS & EVENTS

How many meeting and event spaces are available at Mercure Perth on Hay?

Mercure Perth on Hay offers six flexible meeting and event spaces, making our 4 star hotel in Perth ideal for everything from corporate workshops and training sessions to private dinners and cocktail events.

Whether you’re planning a conference near Hay Street or an offsite team gathering in the Perth CBD, our spaces can be tailored to suit your needs.

Do the meeting rooms have natural light?

Yes, one of our six event spaces features natural light, creating a bright and welcoming environment for daytime meetings and small conferences.

It’s a popular choice for corporate groups and those seeking accommodation close to Optus Stadium or Perth Airport with convenient event facilities.

Is there a dedicated events coordinator?

Yes. Our on-site events team is here to support you from start to finish, helping you create memorable and well-organised gatherings in the heart of the Perth CBD.

Can I book private dining for a group?

Yes. Private dining in Perth can be arranged at Hop & Huddle or within our versatile meeting rooms. Whether you’re planning a corporate function, celebration or dinner event, our team can help tailor the experience to your needs.

Request a proposal today.

ADDITIONAL SERVICES

Is Mercure Perth on Hay a pet-friendly hotel?

No, Mercure Perth on Hay does not permit pets. However, certified assistance animals and guide dogs are always welcome. Please let our team know in advance so we can make the necessary arrangements for your stay at our Perth CBD hotel.

Is smoking permitted at Mercure Perth on Hay?

No. Mercure Perth on Hay is a 100% non-smoking property, ensuring a clean and comfortable stay for all guests.

Can I send packages to the hotel ahead of my arrival?

Yes. Guests are welcome to send packages in advance of their stay. Please ensure your parcel is clearly labelled with your booking name and check-in date. Our team will securely store your items until your arrival.

Are laundry and dry-cleaning services available?

Yes, we offer dry-cleaning services at Mercure Perth on Hay, available for an additional fee. Whether you’re visiting for business or leisure, our team can assist with freshening up your wardrobe during your time in Perth.

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